Wednesday, January 15, 2020
The purpose of this paper is to critique an article from the National Association of Social Workers, Inc. The article selected is titled Ã¢â¬Å"Child custody loss among women with persistent severe mental illness.Ã¢â¬ (Hollingsworth, 2004) I selected this article due to its applicability to child protective services which is where my field practicum is taking place. The components of this article are clearly defined and broken down into subheadings as followed: Abstract, Introduction, Theoretical Framework and Research Design, Method, Analysis, Results, Discussion, Implications for Mental Health Policy and Services, Conclusion, and References. (Hollingsworth, 2004) The layout of the article makes it easy for the reader to follow and understand key elements and terms of the research. The title provides a clear cut description of what the article is written about as well. The variables are identified and defined under the Ã¢â¬Å"methodsÃ¢â¬ subheading; it also provides a definiti on of individual variables, environmental variables, and how child custody is defined for the purposes of this research. (Hollingsworth, 2004) The statement of the problem is descriptively explained in the introduction and supported with statistical analysis provided in the research article. The purpose is clearly defined under the Ã¢â¬Å"theoretical framework and research designÃ¢â¬ section explaining that the study was to test the hypothesis which stated that by researching history of child custody loss among women with severe persistent mental illness the custody loss would be higher than those women who did not have this type of illness. (Hollingsworth, 2004) The hypothesis and research question provide insight into how the author plans to show a correlation and then build effective policies and interventions based upon this evidence. The research question asks Ã¢â¬Å"What are the circumstances under which women with severe mental illness lose custody of their children?Ã¢â¬ (Hollingsworth,Ã 2004) This gives the reader a concise question that allows them to visualize the direction of the research itself. The rese arch question is quickly followed by characteristics that have been observed among the participants which define what may have led to a mother losing custody of her child. The article then provides examples of behavior patterns and socioeconomic factors that may impact the variables mentioned. (Hollingsworth, 2004) The theoretical framework and research section re-states the purpose of this research and also provides supportive information as to why this knowledge is important to obtain for the target population mention. The theoretical framework states that the author used the Human Ecology Theory, which fits the problem presented because there is enough past information available, and biopsychosocial elements provided to be able to test the hypothesis and provide reliable/measurable data. (Hollingsworth, 2004) Based upon the information in the article the Human Ecology Theory will view the mother with severe persistent mental illness in her environment, assist in predicting outcomes, and also provide measurable data. The data collected will enable social workers and mental health workers to connect these women and families to the correct resources so that the mother may regain custody and have access to the resources that she requires. The variables presented appear to be appropriate for the problem as it has been defined. The individualÃ¢â¬â¢s biopsychosocial information is measurable including whether there is a history of substance abuse and treatment for mental illness. The environmental variables are also measurable by gathering data related to the individualÃ¢â¬â¢s neighborhood, child behavior, poverty conditions, and social support. (Hollingsworth, 2004) It is important to mention that each term used in the variables section was further defined and a description was given as to how the information was considered from these separate groups. The author also recognizes that there are factors besides the motherÃ¢â¬â¢s mental illness that could play a part in her mental functioning. (Hollingsworth, 2004) I feel that it is important for the author to acknowledge these outlying factors that may influence the data that has been collected. The assumptions made in this article include some bias toward how child protective services and the legal system will treat a mother that has persistent severe mental illness. It is not hard to understand why this assumption is made and it is reasonable to assume that the legal system andÃ child protective services may assume too much based upon a quick assessment of the motherÃ¢â¬â¢s mental state. I feel that the discrimination based on the research information provided is also related to geographic areas more so than others. If there is a low income area that is lacking access to qualified mental health professionals it would be safe to assume that child protective services would remove the children since other resources are not available. The overall design of this article is constructed around quantitative data with the results of the research being constructed around this format; the author also provides some supportive evidence through qualitative research. The design is ap propriate to answering the research questions and providing an easy to follow guide for the readers to digest the information. In my opinion the author also did a good job recognizing different threats to the validity of the data that was collected. The author did this by recognizing what those threats were and how it was accounted for in the data that was collected, and what impact it may have had on the results. The sample selection was appropriately described and broken down into measurable categories. The author stated: Ã¢â¬Å"Participants were identified from among those enrolled in a National Institute for Mental Illness funded three-wave longitudinal study of mothers with severe mental illness.Ã¢â¬ (Hollingsworth, 2004) The author further explains that the sample size began with 379 women; after wave 3 of the study 322 women remained. (Hollingsworth, 2004) Women were removed from the study throughout the study depending upon different variables listed as disqualifiers, such as a mother losing custody of her child/children for less than three months. Some women chose to remove themselves from the study and others lost contact with the individuals conducting the study at different times which in turn made the women disqualified. (Hollingsworth, 2004) The process of collecting the data is clearly defined under the Ã¢â¬Å"methodÃ¢â¬ section of the article. The author describes the structure of the questionnaire as a Ã¢â¬Å"3 wave longitudinal study.Ã¢â¬ (Hollingsworth, 2004) In my opinion the inconsistencies would come from the participant answering truthfully and consistently within the 3 wave study. In the 3 wave study the data was collected initially through structured interview questions, with some open-ended questions used, this is where some of the inconsistencies could be from depending on who was analyzing the answers. (Hollingsworth, 2004) The author stated that a Ã¢â¬Å"lifeÃ history calendarÃ¢â¬ was included in the 3rd wave to increase accuracy. (Hollingsworth, 2004) Another consideration would be to note that the participants were paid to participate in the study, but the interview was conducted in the privacy of the participantÃ¢â¬â¢s home. (Hollingsworth, 2004) The interviews were conducted by a trained female interviewer that was racially and ethnically similar to that of the participant. (Hollingsworth, 2004) This is note-worthy because it shows some variables that were not stated as having a possible influence on the results of the data collected. I would take into consideration that the interviewer, although professionally trained, may have had biases in favor of the participants that were subconsciously conveyed and could have led the participants to answer the interviewer in a particular manner. The results were able to depict what the variables between the participants that permanently lost custody of their children and those that did not lose custody of their children. One interesting finding is that women that were not married were more likely to permanently lose custody of their children. (Hollingsworth, 2004) The hypothesis for this provided by the author is that the married women more than likely had more immediate support in th e home. (Hollingsworth, 2004) One of the variables listed was the behavior problems from the children of women with persistent mental illness; the author notes that in order to determine whether this is the children simply reacting to the motherÃ¢â¬â¢s persistent severe mental illness or whether the children have true behavioral issues needs to be studied further. (Hollingsworth, 2004) With that being considered the results found that the childrenÃ¢â¬â¢s behavioral issues had little impact on whether or not the mother lost custody. (Hollingsworth, 2004) The implications recognized are geared toward mental health policy and services; the author states that one part of the study that was initially thought of as an individual variable was actually something that could be considered as an environmental factor as well. (Hollingsworth, 2004) The example given was that unmarried women may not be discriminated against due to be unmarried and this being the cause for their custody loss, but may have lost custody due to less resources than someone who has a partner.(Hollingsworth, 2004) The second noteworthy implication is that individuals with active symptoms of psychosis or depression can present a significant risk to their children, so the children are removed for theirÃ own protection and not due to discriminatory factors.(Hollingsworth, 2004)
Monday, January 6, 2020
Ethical Dilemma: Abortion Abortion is a widely discussed topic that has opened a moral debate on whether it should, or not, be allowed. The purpose of this paper is to analyze a case study which will be addressed from a Christian based worldview. Additionally, since abortion is a controversial subject, it is necessary to take into account the potential resolutions of the issue, and how they can be contrasted to Christian values and core beliefs. Ethical Dilemma A woman gets pregnant after a long time of trying, however, medical tests confirm that the baby has Down syndrome. She has a successful career but wants to maintain it balance with her family. Although the woman feels uncomfortable with abortion, her doctor suggests it as the best option. On the other hand, she looks for advice with a recognized professor, who is an expert in human potential and suffering, and he also suggests abortion as the most ethical solution to avoid bringing suffering to the world. The moral issue falls in the decision of either terminate the pregnancy, and therefore life of the fetus, or give birth to a baby that will need special care for his/her entire life. Therefore, in this case scenario there are limited solutions; other than choosing to abort or keep the baby, the mother could also consider giving the baby for adoption as a plan. These three alternatives may be subjected to moral judgements since abortion is a form of killing, bring lif e to the world without the proper care is a
Sunday, December 29, 2019
In ShakespeareÃ¢â¬â¢s The Merchant of Venice, there are quite a few cases in which the non-Christian characters are marginalized and victimized of Christian prejudice and absolute racism. The Christian prejudice and racial discrimination transpires through the use of language and terms of reference. In sixteenth-century Europe, Jews were a despised and persecuted minority. England, in fact, went beyond mere persecution and harassment by banning Jews from the country altogether. In theory at least, there were no Jews at all in England in ShakespeareÃ¢â¬â¢s time, and there had not been since the year 1290 when they were officially expelled by King Edward I. For some time it was thought that Shakespeare had never actually met a Jew and must haveÃ¢â¬ ¦show more contentÃ¢â¬ ¦For instance, in Act III, Scene II, Salerio and Solanio are on a street in Venice. They are engaged in a talk on ShylockÃ¢â¬â¢s reaction to his daughterÃ¢â¬â¢s elopement. Salerio tells his friend that when S hylock will learn of JessicaÃ¢â¬â¢s elopement, he will go through the street in tears, Ã¢â¬ËO my ducats! O my daughter!Ã¢â¬â¢ The meaning is that Shylock is a heartless man who thinks of his daughter as just another possession like his gold ducats. Here, Solanio attempts to suggest that Shylock ranks his wealth equal to that of the love of his family. In The Merchant of Venice, it doesnÃ¢â¬â¢t seem to matter who is making the racist comments since the fact remains that these statements are so apparent throughout the text that they cannot be put aside. The reader is not allowed to forget that Shylock is foreign and subject to stereotypes and only at rare moments we are allowed to see the humanity and great sympathy he is capable of. He seems to be aware of his status as an outsider and attempts to handle this. However, Shylock handles this quite differently. Instead of bowing to the social pressures that demand him to be more Ã¢â¬Å"ChristianÃ¢â¬ in his lending business, h e is angry at the slurs and treatment, therefore he seeks to enhance his difference by being cruel. Shylock is seen as an exotic and desirable personage, mostly because of his status in society, but also
Saturday, December 21, 2019
PROJECT TITLE: Prevention of Leukemic Stem Cells developing from Hematopoietic Stem Cells by targeting the Ras/Raf/MEK/ERK pathways INVESTIGATOR: Michelle Nguyen (Spring 2014) PROJECT SUMMARY: According to the study done in 2014 by the National Cancer Institute, leukemia is the 11th most common type of cancer (Howlader et al., 2011). This cancer that originate in the bone marrow or other tissues that form blood cells causing them to divide rapidly without any control (Wu, 2012). These leukemia stem cells are derived from hematopoietic stem cells but because of high telomerase activity, the stem cells have the ability to self-renew limitlessly (Heidel, Mar, Armstrong, 2011). As of right now, there are many treatments available such asÃ¢â¬ ¦show more contentÃ¢â¬ ¦To confirm the efficiency of the drug, the drugs will administered to NOD/SCID mice with leukemic properties and effects will be monitored. RELEVANCE: The most common form of the blood cancer is the production of white blood cells. This buildup of these white blood cells hinders the body from control bleeding, supplying oxygen to the tissues, removing waste from tissues, and to fight infections. Approximately, someone in the US dies from a blood cancer every ten minutes. Of the blood cancers, leukemia accounts for 33% of the deaths (Siegel, Naishadham, Jemal, 2013). Because the cancer stems from a transformation from healthy hematopoietic stem cells to leukemic stem cells, it would be beneficial to treat the disease with a stem cell therapy. The purpose of this study is to understand the mechanism of how hematopoietic stem cells are turned into leukemia stem cells and be able to prevent the transformation. It will be another step for researchers to find a less invasive method of threating leukemia that is safe for all ages and severity. The understanding of which factors induce the conversion of how HSCs to LSCs and bei ng able to prevent it opens doors to new therapies and treatments and make stem cell transplants more safe and widely available. RESEARCH PLAN: Hypothesis: By understanding the pathways that dictate the mechanism that causes a hematopoietic stem cell to mutate into a leukemic stem cell, an inhibitor/antagonist
Friday, December 13, 2019
The National Center for Education Statistics did a study on pay comparison between graduate and non-graduate workers. The study indicates that college graduates get paid an average of 38% more compare to those non-graduates. Therefore, finishing college is as important and should be a goal for most individuals if not everyone. We will write a custom essay sample on Personal Academic Goals or any similar topic only for you Order Now My three personal academic goals that hope to achieve as a student here at the university are to earn a degree in management, learn how it affects roductivity in the workplace and also to improve written and oral communication skills. Understanding that going to college and graduate from it is no simple task. It involves numerous moving parts and those parts need to work together in harmony to achieve personal academic goals. Some of those moving parts that need enhancing are personnel responsibility, time management, written, and oral In my 24 years of military service, I did not take advantage of communications. acquiring a formal education even though the military provides the opportunities and environment to take college courses and get a degree. When I was in the military, my priorities were more focus on getting the Job done making sure that military personnel get their personal records corrected and updated, get paid correctly and on time, provide briefs, submit reports, and conduct different types of trainings. After retiring from the military, my priority changes and academic success is in the front of it. By using my military educational benefits (GI bill) entitlement to jump start my desire to pursue higher learning and hoping to acquire a degree in management here at the university. The Association of American Colleges and Universities (AACU) researchers at the University of Michigan Center for the Study of Higher and Postsecondary Education (Eric Dey, 2008) that in categories they surveyed; students and professionals strongly agree that personal responsibility should be a major focus of a college education. The same study also demonstrates that 40% of college students acquire or develop personal responsibility while in college pursuing a degree. To me, personal responsibility is to admit and accept that no one is perfect, will make mistakes, take ownership of my actions, seek assistance when eeded, learn from it, and correct it. Time management is also important to studentsÃ¢â¬â¢ academic goals, personal life, and career success. Setting short-term and long-term goals are an integral part of time management. In the book Ã¢â¬Å"Becoming a Master StudentÃ¢â¬ (Dave Ellis, 2011, p. 61), emphasizes that students have enough time for the things they want to accomplish. It takes thinking about possibilities and making conscious choices (p. 61). Students know that there are 24 hours in a day and 168 hours in a week, Ã¢â¬Å"no more no less. Ã¢â¬ By making conscious effort to write down hould help meet deadline and task. As a student, I need to recognize that procrastination is the enemy of time management; fight it, destroy it, and stop it now! Managing and following time management diligently with no hesitation is a model for success for students to follow. Another key element to personal academic success is the importance of improving oneÃ¢â¬â¢s written and oral communication skills are vital in the workplace. The utilization of computers has been the greatest force for change in the environment and activities of an organization (Uhlig, 1977). Electronic evices, such as computers have been increasingly used as a medium in written and oral communications in the world of business today. To succeed, I have to learn the foundations of basic writing, grammar, and speaking in front of people. I must also understand that communications skills are a necessity and important in the business world not only in todays environment but also in the future, In conclusion, there are no shortcuts to academic success and that graduating from college are extremely difficult and time consuming. By improving, mastering, and applying acquired skills n personal responsibility, time management, oral, and written communications can prepare me to succeed in academic settings. Investing time, attention, patience, and perseverance must be the focal point of emphasis in achieving my academic goals. It is time to learn, conquer fear, fght procrastination, and enjoy every moment of it. How to cite Personal Academic Goals, Papers
Thursday, December 5, 2019
Question: Discuss about the Emotional Intelligence Leadership and Managerial. Answer: Introduction: As a colleague and co-manager, the best way to respond to the Store Managers behavior would be to have a face-to-face, private discussion with her when she is calm. It is imperative that the main issues and barriers because of which the store is not being able to perform well are conveyed to her, and at the same time create an environment for problem resolution. While doing so, it must be kept in check that the tone of the discussion does not turn accusatory or negative. The model leader must practice what he/she preaches, act with honor and integrity, take responsibility and do the job when required, while capitalizing on the available assets (Forbes.com, 2016). The Store Manager did not demonstrate self-awareness, self-regulation, motivation, empathy and social skills. All these constitute the principles of emotional intelligence in leadership as proposed by Daniel Goleman (Mayer, Caruso, Salovey, 2016). The Store Manager failed to behave in humility and was unaware of how she is behaving. Good leaders rarely behave impulsively, maintain calmness or takes rash decisions that is exactly what the Store Manager did. She was not hopeful, had no empathy for her team and displayed no social skills. Instead of acting in an impulsive way, the Store Manager should have slowed down and understood the situation. She should have conveyed hopefulness to her team and empathized with them instead of yelling at them. She should have tried to resolve the conflicts in the situation, communicated with her team about probable solutions and praised them for their efforts. An effective leader must understand the emotions and mindsets of the team members and act accordingly (Yukl, 2012). The Store Managers behavior influenced the stores overall morale. It is psychologically damaging for the employees and would affect their commitment and overall productivity. In such situations, the workplace environment becomes stressful and employee dissatisfaction creeps in. The impact of the Store Managers behavior on the stores overall performance can be seen in the form of employee turnover, grievances and complaints, customer complaints, decreased productivity, communication barriers, decrease in accountability and so on. Dozens of issues can arise in a diverse workplace because of misinterpretations and out of them language differences and tone of speaking are the most common forms. One instance is that Native English speakers often find it difficult to understand the accents of immigrants when they speak English. Due to that, workplace tensions crop up as misinterpretations of what that person is talking about, majorly in the form of instructions miscomprehension, slang words or the idea to be conveyed. Another misinterpretation of action or expression is the tone of the voice while speaking. Tonal structures of different languages are different from one another, and because of that, one person can find the behavior of another person from a different background as rude or demanding, when in reality that person might be having no intention of sounding that way (Podsiadlowski et al., 2013). If such a complaint comes up, a manager must make the person complaining understand that the other person belongs to a different cultural background and might not feel comfortable with the ways of people of other cultural backgrounds. To make comprehension better instances of such misinterpretations must be provided so that the degree of misunderstanding and its impact can be understood. In this case, the complainer should be made to understand that since that employee comes from a conservative background it is difficult for her to open up so soon. In addition, she is a good performer and contributes in team productivity. To create cultural awareness, the first step must be to learn to respect another culture and its practices. Another method of creating cultural awareness and decrease the distance between employees is by seeking commonalities and linking beliefs and practices. No imposing or projecting of cultural beliefs must be done. To promote communication in the team, avoid conflicts, and resolve differences, the first step would be to ask questions. Asking questions is a subtle and logical way to avoid miscommunications and misunderstandings at the workplace. An effective team leader always tries to maintain a culture of teamwork within his team. When situations like an unnerving employee arises a team leader must follow the emotional intelligence principle of self regulation, practice calmness and take accountability in front of an employee who needs assistance. In such situations a leader must be hopeful and display an optimistic demeanor, show empathy and pay attention to the issue in hand. He must use his social skills to resolve the situation and help the employee by trying to understand his point of view. In conflicting situations, leaders must act sensibly to be respected and try to develop and guide the potential of his team. The leader must be aware of the skills and talents of his team members. Every member has different interaction style and work process (Forbes.com, 2016). It is the responsibility of the leader to carry out reviews from which he can understand the potential of each employee and how to capitalize their skills. Involving the employee in decision-making processes and asking for his opinions would boost his confidence and help him open up more. Great leaders become great when their wishes are fulfilled in their teams and teamwork. They have a desire to develop and grow, personally and along with his team. They wish to exercise their influence over their team and extract the best possible level of productivity. A good leader also needs help and helps. They understand the importance of helping others and want to live a life of relevance, discovering new things and ways to sustain a balanced team. Employees are more satisfied at their job if they are provided with more opportunities and their needs are catered to. Employees need career growth and professional positive relationships. Providing employees with that would boost their ego and extract better productivity from them. Appreciating their efforts and utilizing them would motivate them to contribute more. It is the responsibility of a leader to align the goals and preferences for a better knowledge about what is expected from them (Parvin Ali, 2016). Emotional Intelligence facilitates attainment of business goals. It assists in decision-making, develops competence levels, increases awareness and helps manage interactions. It aids in diverting energy and concentration in one direction, in turn advancing skills and increasing productivity. It helps leaders direct his team towards success by influencing, inspiring and managing them effectively. Emotional decision-making helps the whole decision making process by stopping emotions, both negative and positive from affecting unrelated decisions. It helps removing only those emotions that are out of context and people comprehend that emotions can manipulate their choices. For instance, a frustrated driving experience of an office worker can affect his acts in the office if he does not employ emotional intelligence (The Huffington Post, 2016). Humans are emotional beings and decisions are based on emotions. Decisions are influenced by experience and the sense in use at that time (Forbes.com, 2016). For instance, deciding to implement a certain policy in the team starts with weighing the specifications of the strategy. However, when the time comes of implementation, the strategys previous reputation and impacts are relied upon. Guidelines for emotional intelligence need to be followed so that decorum is maintained at the workplace. Guidelines include assessment of organizational needs, individual, careful deliverance of assessment, maximization of learner choice, encouragement for participation and gauging of readiness. OHS or Occupational Health and Safety legislation helps mitigate risks that are foretold and identified. OHS facilitates inspection workplace hazards, report and register them and consult about it to avoid it. OHS is mostly relevant in purchasing, physical tasks and non-registered employee issues (Australianbusiness.com.au, 2016). References Australianbusiness.com.au. (2016). Managing OHS risk in your workplace. Retrieved 23 November 2016, from https://www.australianbusiness.com.au/whs/resources/managing-ohs-risk-in-your-workplace Forbes.com. (2016). Forbes Welcome. Retrieved 23 November 2016, from https://www.forbes.com/sites/meghanbiro/2012/06/04/5-leadership-behaviors-loyal-employees-trust/#20874fda25d4 Forbes.com. (2016). Forbes Welcome. Retrieved 23 November 2016, from https://www.forbes.com/sites/glennllopis/2014/11/28/4-ways-leaders-effectively-manage-employee-conflict/#26f3fd795dde Forbes.com. (2016). Forbes Welcome. Retrieved 23 November 2016, from https://www.forbes.com/sites/glennllopis/2014/11/28/4-ways-leaders-effectively-manage-employee-conflict/#26f3fd795dde Mayer, J. D., Caruso, D. R., Salovey, P. (2016). The ability model of emotional intelligence: Principles and updates.Emotion Review, 1754073916639667. Parvin, A., Ali, M. M. (2016). Examining the practices of organizational management and expectations of employees from human resources departments.African Journal of Business Management,10(20), 499-510. Podsiadlowski, A., Grschke, D., Kogler, M., Springer, C., Van Der Zee, K. (2013). Managing a culturally diverse workforce: Diversity perspectives in organizations.International Journal of Intercultural Relations,37(2), 159-175. The Huffington Post. (2016). How Emotional Intelligence Can Help You Make Better Decisions. Retrieved 23 November 2016, from https://www.huffingtonpost.com/2013/11/22/emotional-intelligence-decision-making_n_4310192.html Yukl, G. (2012). Effective leadership behavior: What we know and what questions need more attention.The Academy of Management Perspectives,26(4), 66-85. Aktas, M., Gelfand, M., Hanges, P. (2015). Cultural tightnesslooseness and perceptions of effective leadership.Journal of Cross-Cultural Psychology, 0022022115606802. Bartenschlag, A., Funk, B. (2013). Enhancing leadership quality.Ohio: Battelle for kids. Cavazotte, F., Moreno, V., Hickmann, M. (2012). Effects of leader intelligence, personality and emotional intelligence on transformational leadership and managerial performance.The Leadership Quarterly,23(3), 443-455. Christensen, K., Schneider, B. (Eds.). (2015).Workplace flexibility: Realigning 20th-century jobs for a 21st-century workforce. Cornell University Press. Goleman, D., Boyatzis, R., McKee, A. (2013).Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press. Okoro, E. A., Washington, M. C. (2012). Workforce diversity and organizational communication: Analysis of human capital performance and productivity.Journal of Diversity Management (Online),7(1), 57. Steers, R. M., Sanchez-Runde, C., Nardon, L. (2012). Leadership in a global context: New directions in research and theory development.Journal of World Business,47(4), 479-482.
Thursday, November 28, 2019
QC Logistics Introduction Need essay sample on "QC Logistics" topic? We will write a custom essay sample specifically for you Proceed QC Logistics, a logistics and supply chain management company, is pilot testing IonData Lite in one of its facilities. IonData Lite is an off-the-shelf inventory tracking system which combines a PC and a handheld scanner. The Company has several requirements for its new stock control system, and among the systems it researched on, IonData Lite has the best fit. Summary Company Background QC Logistics, based on Waterford, is a business process outsourcer (BPO) for the logistics functions of several industries, particularly the pharmaceutical sector. As a BPO and by looking after peripheral aspects, QC Logistics allows companies to do their best. Clients trust QC to look after volumes of stock and ensure that stock is delivered just-in-time: if stock doesn't arrive and a production line is stopped, it could cost the client substantial amounts of money. QC Logistics started operations in December 1996, employed five staff, and operated in a single warehouse (5,000 sq. ft.). At the time the case was written, the Company was operating in several warehouses with a total area of 130,000 sq. ft, and was dealing more than 14,000 pallets of stocks a week. Our Customers Very Often Tell Us: I'm don't want to write my paper. Because I don't have the time Specialists propose: Academic Papers For Sale The Company's core businesses are those non-cores for its clients like stock management, just-in-time delivery and shipping. Its business is primarily focused in meeting the logistics needs of the healthcare and pharmaceutical sectors, the Company did work for companies in other industries. But the Company maintains that the level of internal standards and processes required servicing a pharmaceutical client, the systems it has were more than able to meet the needs of clients in other sectors. As such, it is this sector and its needs that the company based its systems, a selection of a new system, the implementation of its systems, and roll-out of its systems on. Issue Due to the uniqueness of the logistics function of QC Logistics' clients particularly its pharmaceutical clients, the systems it has must be more resilient than those of the competition. At the end of the supply chain process and what is noteworthy is that the product QC was responsible for was going to be consumed by human beings. As such QC Logistics wants this, a better level of service, and improved efficiencies in it warehouses to be addressed by its stock control system. Undoubtedly, such a system and its implementation will cost QC Logistics a lot of money. Fortunately, the new stock system was part-funded with a grant from the Enterprise Ireland eBusiness Acceleration Fund. In choosing the new stock control system, QC's requirements include 1) the ability to manage stock in the warehouse, 2) provision of traceability, 3) had to be user friendly, 4) had to support integration of other systems, 5) support for bar coding, and 6) solid security. Action Taken QC Logistics chose IonData Lite. IonData Lite is an off-the-shelf inventory tracking system designed by Dun Laoghaire-based developer Ion Technologies. IonData Lite provides functionality on goods in, move and put away goods, bills and shipping, and stock checking. Also, the software allows QC Logistics to generate reports weekly. As such, the new systems benefits QC Logistics' numerous clients by promoting better efficiency, easier production of reports, and better stock traceability. While it benefits QC Logistics by reducing level of paperworks, allowing the Company to sustain a competitive advantage, easier reporting, and increasing customer confidence. In the implementation of the new system, IonData Lite, QC Logistics learned several things. QC Logistics thinks that these lessons are necessary in order for a successful system implementation and roll-out. These lessons are spending time on detailing the specifications this was considered as a fundamental part of the process, having a plan and involving everyone a clear outlined approach on the information technology project which should be led by a Project Manager is imperative, sticking to the timeline, and researching on alternatives before settling for any one system vendor. Having said all these, QC Logistics kept in mind the areas in their system that needed to be expanded on in the future. The Company wants to integrate its client stock systems with the IonData Lite system, develop a client extranet that allows direct access to stock inventory and reporting on an as-needed basis, and roll-out of the IonData Lite system across all the company's facilities. Recommendation 1 For any business organization, managing the supply chain "the flow of materials from suppliers through manufacturing, distribution, and sales" (Turban, Leidner, McLean effectively and efficiently is one of the sources of competitive advantages. However, for most companies this function is not always one of their core competencies. Hence, like the pharmaceutical clients of QC Logistics, it is always more efficient and effective for some to outsource this function. Supply chain management then becomes the core competency of the outsourcing partner. QC Logistics in looking for a system to fulfill all its current requirements, and still would allow for future expansion, can look at several supply chain management softwares available in the market. The SCM software allows QC to build functional systems that link all its facilities, ensure support functions, and connect with the company's supply chain partners and clients. SCM allows QC to connect it supply chain with the supply chain of its suppliers and customers (www.cio.com) and hence, it addresses one of the basic requirements of the Company: system integration. Recommendation 2 Radio frequency identification (RFID) "uses tiny tags that contain a processor and an antenna and can communicate with a detecting unit" (Turban, Leidner, McLean & Wetherbe, 2006, p. 30). RFID technology is not relatively new. It has been around since the 1970s (www.rfidjournal.com). In using RFID in improving its logistics' efficiency and effectiveness, QC Logistics can use passive RFID chips with small antennae attached to cases and pallets. When passed near an RFID "reader," the chip activates, and its unique product identifier code is transmitted back to QC's stock control system. With this system in place, when pallets are delivered to QC's clients' warehouses, RFID readers notify both QC Logistics and clients what products entered the facility, and where the products are stored. RFID will more than address the requirements of QC: traceability, error control, stock information, reduction in manpower, and FIFO stock rotation. Also, since RFID tags are unique, this would mean that it is possible to identify which stock might pass its expiration date first. Conclusion The success of QC Logistics lies in its capability to manage its clients supply chain: it must do this better than its competition. This ability is highly dependent on the system it employs. As such, care must be exercised in choosing what stock control system to use. IonData Lite substantially addresses the current requirements of QC Logistics, but I can't stop thinking that the Company might be jeopardising future growth by betting on such a very simple system. References Turban, E., Leidner, D., McLean, E. & Wetherbe, J. (2006). Information Technology for Management: Transforming Organization sin the Digital Economy (5th ed.). Massachusetts: John Wiley & Sons. ABCs of Supply Chain Management. Retrieved on April 7, 2007. Is RFID new? Retrieved on April 7, 2007.