Emotional Intelligence Leadership and Managerial

Question: Discuss about the Emotional Intelligence Leadership and Managerial. Answer: Introduction: As a colleague and co-manager, the best way to respond to the Store Managers behavior would be to have a face-to-face, private discussion with her when she is calm. It is imperative that the main issues and barriers because of which the store is not being able to perform well are conveyed to her, and at the same time create an environment for problem resolution. While doing so, it must be kept in check that the tone of the discussion does not turn accusatory or negative. The model leader must practice what he/she preaches, act with honor and integrity, take responsibility and do the job when required, while capitalizing on the available assets (Forbes.com, 2016). The Store Manager did not demonstrate self-awareness, self-regulation, motivation, empathy and social skills. All these constitute the principles of emotional intelligence in leadership as proposed by Daniel Goleman (Mayer, Caruso, Salovey, 2016). The Store Manager failed to behave in humility and was unaware of how she is behaving. Good leaders rarely behave impulsively, maintain calmness or takes rash decisions that is exactly what the Store Manager did. She was not hopeful, had no empathy for her team and displayed no social skills. Instead of acting in an impulsive way, the Store Manager should have slowed down and understood the situation. She should have conveyed hopefulness to her team and empathized with them instead of yelling at them. She should have tried to resolve the conflicts in the situation, communicated with her team about probable solutions and praised them for their efforts. An effective leader must understand the emotions and mindsets of the team members and act accordingly (Yukl, 2012). The Store Managers behavior influenced the stores overall morale. It is psychologically damaging for the employees and would affect their commitment and overall productivity. In such situations, the workplace environment becomes stressful and employee dissatisfaction creeps in. The impact of the Store Managers behavior on the stores overall performance can be seen in the form of employee turnover, grievances and complaints, customer complaints, decreased productivity, communication barriers, decrease in accountability and so on. Dozens of issues can arise in a diverse workplace because of misinterpretations and out of them language differences and tone of speaking are the most common forms. One instance is that Native English speakers often find it difficult to understand the accents of immigrants when they speak English. Due to that, workplace tensions crop up as misinterpretations of what that person is talking about, majorly in the form of instructions miscomprehension, slang words or the idea to be conveyed. Another misinterpretation of action or expression is the tone of the voice while speaking. Tonal structures of different languages are different from one another, and because of that, one person can find the behavior of another person from a different background as rude or demanding, when in reality that person might be having no intention of sounding that way (Podsiadlowski et al., 2013). If such a complaint comes up, a manager must make the person complaining understand that the other person belongs to a different cultural background and might not feel comfortable with the ways of people of other cultural backgrounds. To make comprehension better instances of such misinterpretations must be provided so that the degree of misunderstanding and its impact can be understood. In this case, the complainer should be made to understand that since that employee comes from a conservative background it is difficult for her to open up so soon. In addition, she is a good performer and contributes in team productivity. To create cultural awareness, the first step must be to learn to respect another culture and its practices. Another method of creating cultural awareness and decrease the distance between employees is by seeking commonalities and linking beliefs and practices. No imposing or projecting of cultural beliefs must be done. To promote communication in the team, avoid conflicts, and resolve differences, the first step would be to ask questions. Asking questions is a subtle and logical way to avoid miscommunications and misunderstandings at the workplace. An effective team leader always tries to maintain a culture of teamwork within his team. When situations like an unnerving employee arises a team leader must follow the emotional intelligence principle of self regulation, practice calmness and take accountability in front of an employee who needs assistance. In such situations a leader must be hopeful and display an optimistic demeanor, show empathy and pay attention to the issue in hand. He must use his social skills to resolve the situation and help the employee by trying to understand his point of view. In conflicting situations, leaders must act sensibly to be respected and try to develop and guide the potential of his team. The leader must be aware of the skills and talents of his team members. Every member has different interaction style and work process (Forbes.com, 2016). It is the responsibility of the leader to carry out reviews from which he can understand the potential of each employee and how to capitalize their skills. Involving the employee in decision-making processes and asking for his opinions would boost his confidence and help him open up more. Great leaders become great when their wishes are fulfilled in their teams and teamwork. They have a desire to develop and grow, personally and along with his team. They wish to exercise their influence over their team and extract the best possible level of productivity. A good leader also needs help and helps. They understand the importance of helping others and want to live a life of relevance, discovering new things and ways to sustain a balanced team. Employees are more satisfied at their job if they are provided with more opportunities and their needs are catered to. Employees need career growth and professional positive relationships. Providing employees with that would boost their ego and extract better productivity from them. Appreciating their efforts and utilizing them would motivate them to contribute more. It is the responsibility of a leader to align the goals and preferences for a better knowledge about what is expected from them (Parvin Ali, 2016). Emotional Intelligence facilitates attainment of business goals. It assists in decision-making, develops competence levels, increases awareness and helps manage interactions. It aids in diverting energy and concentration in one direction, in turn advancing skills and increasing productivity. It helps leaders direct his team towards success by influencing, inspiring and managing them effectively. Emotional decision-making helps the whole decision making process by stopping emotions, both negative and positive from affecting unrelated decisions. It helps removing only those emotions that are out of context and people comprehend that emotions can manipulate their choices. For instance, a frustrated driving experience of an office worker can affect his acts in the office if he does not employ emotional intelligence (The Huffington Post, 2016). Humans are emotional beings and decisions are based on emotions. Decisions are influenced by experience and the sense in use at that time (Forbes.com, 2016). For instance, deciding to implement a certain policy in the team starts with weighing the specifications of the strategy. However, when the time comes of implementation, the strategys previous reputation and impacts are relied upon. Guidelines for emotional intelligence need to be followed so that decorum is maintained at the workplace. Guidelines include assessment of organizational needs, individual, careful deliverance of assessment, maximization of learner choice, encouragement for participation and gauging of readiness. OHS or Occupational Health and Safety legislation helps mitigate risks that are foretold and identified. OHS facilitates inspection workplace hazards, report and register them and consult about it to avoid it. OHS is mostly relevant in purchasing, physical tasks and non-registered employee issues (Australianbusiness.com.au, 2016). References Australianbusiness.com.au. (2016). Managing OHS risk in your workplace. Retrieved 23 November 2016, from https://www.australianbusiness.com.au/whs/resources/managing-ohs-risk-in-your-workplace Forbes.com. (2016). Forbes Welcome. 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